We use the information you provide to improve our practice and to provide better outcomes. We need to collect your personal information to provide you with the best possible care.
Why we collect personal information
We collect information from you when it is necessary for us to provide you with the service and treatment you require. If you provide us with incomplete or inaccurate information or withhold personal health information from us, we may not be able to provide you with the services required.
We also collect your personal information to:
The type of information we collect to assist the healthcare team in diagnosing and treating your condition may include:
How we collect information
We collect most of your personal information directly from you but also from:
We collect this information over:
Sharing your personal information
You may be referred for diagnostic tests such as pathology or radiology. Or you may be referred to other health service providers, e.g., other specialists or allied health professionals for further treatment. Your personal details will usually need to be shared with these providers to ensure you receive the appropriate care. Your treatment may require the involvement of other medical professionals, such as anaesthetist’s and surgical assistants. We will need to provide them with certain information about you to enable them to assist in your treatment.
Legal obligations and other privacy exceptions
We grant access to records when permitted or obliged to do so by Australian Law. In some circumstances we will disclose personal information in response to unlawful activity or if there is a serious threat to life, health, or safety. We are obliged to cooperate with law enforcement in some circumstances. We may disclose patient information, including details of phone calls and details of services provided, when we receive an access request or warrant that is authorised under Australian Law.
How we protect information
We take the protection of your personal information very seriously. We are a paperless practice which helps limit access to your medical records; only those who really need to can view your file.
Some of the other measures we take include:
How to access your personal information
You can call our rooms or send us an email to request access to your records. We can provide you with copies of your clinic letters, results etc via secure email.
There are Australian Privacy Laws that prevent us from granting you access to your records in some circumstances. We cannot give you access if it would infringe another person’s privacy or if doing so may pose a threat to someone’s life, health, or safety.
Quality of personal information
We encourage you to update your details with us so we can deliver better service to you and so the others we work with (like emergency services, allied health professionals, specialists) have access to the information they need to do their jobs.
Getting in touch
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
We take your concerns or complaints very seriously. Please let us know if you have any concerns regarding your privacy and we will do our best
to come to a resolution.
Contact our practice manager on 02 9134 5853, or submit a complaint in writing to:
Practice Manager Yanada Women’s Health,
185/2A Hollywood Ave,
Bondi Junction, NSW 2022
We aim to respond to your claim within 14 days.
If you are not satisfied with the outcome, then you can contact the OAIC.
For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.