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Privacy Policy

Yanada Women’s Health Privacy Policy

Yanada Women’s Health Pty Ltd

Our practice is committed to ensuring your privacy and the confidentiality of your records. We recommend taking some time to read through our Privacy Policy. It contains some important information relating to your medical records.

Our Privacy Policy is to do with your personal information; everything we know about you. Because this information is so important, we’ll always be honest and transparent about how we handle it.

We use the information you provide to provide relevant medical treatment and for best possible outcomes.


By providing personal information to us, you consent to us collecting, using and disclosing your personal information as described in this Policy. If we need to use your information for anything else, we will seek additional consent from you to do this.


Personal Information

Why we collect personal information

We collect information from you when it is necessary for us to provide you with the service and treatment you require. If you provide us with incomplete or inaccurate information or withhold personal health information from us, we may not be able to provide you with the services required.

We also collect your personal information to:

  • Understand you and how we can meet your needs
  • Evaluate your health status and plan any necessary treatment
  • Claim from Medicare and health funds
  • Fulfil our legal obligations
  • Share information with hospitals, other medical professionals and third parties when necessary for patient care and/or when legally required
  • Send correspondence and reports to and from our practice software to other healthcare providers.


Quality and accuracy of personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and current. To assist us, please ensure that the information you provide to us is accurate, up-to-date and complete, and inform us of any change in your personal or medical circumstances.

Nature of personal information collected

The type of information we collect to assist the healthcare team in diagnosing and treating your condition may include:
  • Personal information like your name, contact details, address, date of birth, gender, and ethnicity
  • Your health history, family medical history and current lifestyle
  • Information who you have been referred by and the reason for referral
  • Test results, clinical and medical records
  • Information from other medical service providers, e.g., notes, opinion, diagnosis
  • Relevant government identifiers (such as Medicare number), when necessary for billing or other administrative purposes
How we collect information
  • We collect most of your personal information directly from you but some of the information may have been obtained from other entities during the course of your treatment. Following is an indicative, but by no means exhaustive, list of potential sources of personal information:
    • Your GP
    • Pathology/Radiology labs and hospitals
    • Other medical professionals you have consulted including other specialists
    • Health insurers, law enforcement or other government instrumentalities
  • We collect this information over:
    • The phone
    • Via fax or secure email
    • When you complete our online forms
    • During medical consultation
Sharing your personal information

You may be referred for diagnostic tests such as pathology or radiology; to other health service providers, e.g., other specialists or allied health professionals for further treatment. Your personal details will usually need to be shared with these providers to ensure you receive the appropriate care. Your treatment may require the involvement of other medical professionals, such as anaesthetist’s and surgical assistants. We will need to provide them with certain information about you to enable them to assist in your treatment.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your expressed consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

Legal obligations and other privacy exceptions

We may be required to grant access to medical records when permitted or obliged to do so under the Australian Law. In some circumstances we may be obliged to cooperate with law enforcement to disclose personal information in response to unlawful activity or if there is a serious threat to life, health, or safety. We may be required to disclose patient information, including details of phone calls and details of services provided, when we receive an access request or warrant authorised under the Australian Law.

How we protect information

We take the protection of your personal information very seriously. We are a paperless practice which helps limit access to, and potential loss of, your medical records; only those who really need to can view your file.

Some of the other measures we take include:

  • Secure email service
  • Firewall and restricted logins, that protect against unauthorised access to your records and our network
  • Data encryption and password access
  • Anti-virus Software
  • Secure work environments that prevent unauthorised access to your personal information
How to access your personal information

You can call our rooms or send us an email to request access to your records. We can provide you with copies of your clinic letters, results etc via secure email.

There are Australian Privacy Laws that prevent us from granting you access to your records in some circumstances. We cannot give you access if it would infringe another person’s privacy or if doing so may pose a threat to someone’s life, health, or safety.

To protect your privacy, we will need you to verify your identity prior to providing access to your information.

In the specific case of obtaining access to your pathology or radiology results, the preferred method is in consultation with your treating practitioner, so that complex clinical information can be explained to you within the context of your individual circumstances.

Getting in touch

We recognise that your personal information is important to you. Please contact the practice manager on 02 9134 5853 or via email [email protected] if you have any questions or concerns about this policy or our practice.